If you use the Avaya Workplace Client desktop application, you must manually configure the application settings to register Avaya Workplace Client settings on Avaya Contact Center – Extended Capacity.
Before you begin
Ensure that you are using the latest version of the Avaya Workplace Client application.
Procedure
Start Avaya Workplace Client.
At the top-right corner, click the Settings icon.
The Avaya Workplace Client application displays the Settings window.
In the left pane, click Services.
In the Services pane, click Auto configure > Use a Web Address.
In the Enter Web Address window, specify the URL address and click Next.
In Station and Password, enter a station name and password.
In the Avatar section, select the Customer Services option to enable it.
In Agent ID and Password, enter the agent ID and password.
