When migrating audio configuration, such as announcements and Music on Hold, to Avaya Contact Center – Extended Capacity, you must consider the following:
The Extraction Utility does not download audio files for announcements and Music on Hold from your previous contact center. Before migrating, you must determine the list of audio files associated with announcements to migrate. After the data migration is complete, you must manually upload audio files for Avaya Contact Center – Extended Capacity to provide audio playback to the caller.
Some announcements configured on different contact center nodes can have the same extension number. To avoid migration conflicts, add a prefix to announcement extensions during data migration.
Avaya Contact Center – Extended Capacity supports up to 30,000 announcements. You must encode audio files with G.711 or G.729.
