In the Avaya Contact Center – Extended Capacity solution, the Routing Core Server contains all core components that provide call routing, agent and endpoint management functionality, and contact center connectivity. The solution provides CTI capabilities through Application Enablement Services installed on the Routing Core Server.

For contact center call reporting, the solution supports Call Management System. You can also install Session Border Controller for network security and interoperability between networks.

The following diagram provides an overview of the contact center architecture and components: