Import a specific range of your contact center objects to Avaya Contact Center – Extended Capacity using the filters on the Import screen. When you import a specific range of objects, the Configuration Server imports all the related contact center configuration, such as skills, VDNs, and vectors.
Before you begin
Close all running applications and unused browser windows.
Obtain the .json file with the Communication Manager data. The Extraction Utility generates the .json file when extracting data of your previous contact center.
Procedure
On the Configuration Server web portal, go to Administration > Import.
At the top of the Import screen, click Avaya.
Do one of the following:
To use the configuration details of the contact center that you already migrated, in Select Existing ACD, select the contact center name.
The Configuration Server automatically populates the contact center configuration details.
Add a new contact center configuration, including a contact center name and description, and prefixes for the migrated object names and extensions.
Clear the Migrate Everything check box.
Click Upload Generated File.
In the new window, browse to the required folder and select the .json file with the extracted data.
In the filter section, select one of the following:
Agents Filter: To import a specific range of agents.
Skills Filter: To import a specific range of skills.
Click Add New.
In the entry field, type the object ID range to import.
You can type a specific object ID, such as an agent login ID, a skill number, or a range of IDs. For example, 7001-7200.
You can also specify a part of the object ID using the asterisk character. For example, if you enter *7, the Configuration Server imports all the agents or skills with an agent login ID or a skill number ending with 7.
In the Endpoints Filter section, click Add New.
In the entry field, type the endpoint extension range to import.
You can type a specific endpoint extension number, or a range of extensions numbers. For example, 5001-5400.
You can also specify a part of the extension number using the asterisk character. For example, if you enter *55, the Configuration Server imports all the endpoints with an endpoint extension number ending with 55.
At the bottom of the screen, click Submit.
The Configuration Server generates and displays the pre-migration report in the ACD Pre Report dialog box. You can see the IDs and names of the contact center objects to migrate.
At the bottom-right corner of the ACD Pre Report dialog box, click Import.
The Configuration Server starts importing data of your previous contact center to Avaya Contact Center – Extended Capacity. The data import might take up to several hours depending on the data bulk that you are importing.
When the data import is complete, in the Importing ACD dialog box, click OK.
You can see the Import Details screen with the migration report.
On the Import Details screen, go to Conflicted, Created, and Updated subtabs for each type of contact center objects and verify if the data are migrated successfully.
The Created subtab shows the new objects added during the migration. The Updated subtab shows the existing objects with the updated configuration after the migration. The Conflicted subtab shows the contact center objects with the IDs matching to the objects that were created manually on the Configuration Server. During the migration, the Configuration Server does not replace the objects that you created manually on the web portal.
Optional Resolve the migration conflicts by deleting or renaming duplicate objects.
For example, if you have two duplicate agents after the migration, you must go to the Agents tab, locate the conflicted agents, and delete or rename one of the agents.
