Extract the data from your previous Avaya contact center to migrate to Avaya Contact Center – Extended Capacity. The Extraction Utility gets the data of contact center objects and converts them to the .json format. You can later use the generated file for data import.
Before you begin
Download the Extraction Utility archive from the Configuration Server web portal and extract it.
Obtain the Extraction Utility.exe file name for your operating system. You can locate the .exe file after you download and extract the Extraction Utility archive.
Obtain your CM host IP address, Communication Manager port number, user name, and password from your implementation engineers or Avaya Support.
Procedure
In the command prompt, do one of the following:
For Windows, run <executable file name>.exe import-avaya.
For example, extraction-utility-win-x64.exe import-avaya.
For Linux, run ./<executable file name> import-avaya.
For example, ./extraction-utility-linux import-avaya.
In Please enter SMS Host, enter the SMS host IP address.
For example, 10.104.0.40.
In Please enter CM Host, enter the CM host IP address.
For example, 10.0.0.10.
In Please enter CM Username, enter the Communication Manager user name in the following format:
<user name>@<CM host IP address>:<CM port>
For example, abcuser@10.0.0.10:5022.
In Please enter CM Password, enter the Communication Manager password.
In Please enter file path to save the Extracted Data, enter a path to the folder where you want to save the generated .json file.
For example, E://MigratedData/.
The Extraction Utility starts collecting the contact center data and converting them to the .json format.
You can see the progress of data extraction in the command output. The extraction might take up to several hours depending on the data bulk that you are importing.
When the extraction process is complete, you can see an output similar to the following:
Parsing finished
File has been placed at "E://MigratedData/extractedDataAvaya.json"
