After configuring your contact center so that you can make calls between Avaya Contact Center – Extended Capacity and your previous contact center, check that the contact center processes these calls correctly.
In the scope of this procedure, endpoint 1 is one of the migrated endpoints, and endpoint 2 is an endpoint registered to your previous contact center.
Before you begin
Configure Avaya Contact Center – Extended Capacity and your previous contact center to process inter-system calls.
Procedure
Log in to endpoint 1 with the endpoint credentials.
Log in to endpoint 2 with the endpoint credentials.
On endpoint 1, call the extension of endpoint 2.
On endpoint 2, check the caller ID and answer the incoming call.
The endpoint displays the extension of endpoint 1.
Check the quality of the speech path and complete the call.
On endpoint 2, call the extension of endpoint 1.
On endpoint 1, check the caller ID and answer the incoming call.
The endpoint displays the extension of endpoint 2.
Check the quality of the speech path and complete the call.
Log in to endpoint 2 with the agent credentials.
On endpoint 1, call the agent login ID.
You must call the agent logged in to the endpoint 2.
On endpoint 2, check the caller ID and answer the incoming call.
The endpoint displays the extension of endpoint 1.
Check the quality of the speech path and complete the call.
On endpoint 2, call the extension of endpoint 1.
On endpoint 1, check the caller ID and answer the incoming call.
The endpoint displays the agent login ID for the agent logged in to endpoint 2.
Check the quality of the speech path and complete the call.
