Avaya Aura® System Manager

Configuration Server

The Configuration Server provides the administration capabilities of Avaya Aura® System Manager.

Avaya Aura® Communication Manager

Routing Core Server

In Avaya Contact Center – Extended Capacity, the Routing Core Server contains all core ACD software that provides the Avaya Aura® Communication Manager and Avaya Aura® Session Manager functionality. The number of Routing Core Servers depends on the deployment environment.

In the Avaya Aura® Call Center Elite solution, the number of Avaya Aura® Communication Manager servers depends on the number of Avaya Aura® Call Center Elite nodes.

Avaya Aura® Session Manager

Routing Core Server

Application Enablement Services

Avaya Contact Center – Extended Capacity contains AE Services that operates within the Routing Core Server.

Avaya Contact Center – Extended Capacity also supports Application Enablement Services from your previous contact center for migration purposes. After you complete the migration from Avaya Aura® Call Center Elite, you can disconnect the external AE Services from your contact center.

Avaya Call Management System (CMS)

In Avaya Aura® Call Center Elite, each contact center node connects to a CMS High Availability pair. One CMS pair can connect to up to eight Call Center Elite nodes.

In Avaya Contact Center – Extended Capacity, the number of Call Management System servers depends on the number of concurrent agents and supervisors in your contact center. One CMS pair supports up to 2,000 concurrent supervisors and 20,000 concurrent agents.

Avaya Experience Portal

You can connect Avaya Experience Portal to Avaya Contact Center – Extended Capacity for management of voice self-service and Integrated Voice Response applications.