Avaya Aura® Call Center Elite is a solution for small contact centers. To support high agent capacity, contact centers using the solution require several independent nodes. Each node needs to be deployed and configured separately. You can migrate data from multiple Call Center Elite nodes into Avaya Contact Center – Extended Capacity.

Avaya Contact Center – Extended Capacity is a single-server solution that is easy to deploy, manage, and configure. Avaya Contact Center – Extended Capacity provides most of the Avaya Aura® Call Center Elite functionality, including advanced agent features.