Agent Login ID field descriptions

Last Updated : Jul 10, 2026 |
Prolog information
Metadata
Keywords:
Name
Description
CM
Communication Manager associated with an agent.
LoginID
The agent login ID.
Display Name
The agent's name.
UserID
The UserID assigned to the agent.
Auto Answer
The auto answer settings for the agent.
Report User Group
The report user group assigned to the agent for billing purposes.
Location
The location associated with the agent login ID.
Org Unit
The organization unit associated with the agent login ID.
Public Resource
The Public Resource field indicates whether the resource is public. The following are the options:
  • Yes
  • No