Coverage path field descriptions

Last Updated : Jun 06, 2025 |
Prolog information
Name
Description
CM
The Communication Manager associated with a coverage path.
Coverage Path Number
The coverage path number on Communication Manager.
Location
The location associated with the coverage path.
Org Unit
The organization unit associated with the coverage path.
Public Resource
The Public Resource field indicates whether the resource is public. The following are the options:
  • Yes
  • No
Template
Select the template configured for a coverage path.
Next Path
Enter the number of the next coverage path in a coverage path chain.
Description
The coverage path description on Communication Manager.
Active?
Select the active coverage criteria for a coverage path.
Busy?
Select the busy coverage criteria for a coverage path.
Don't Answer?
Select the don’t answer coverage criteria for a coverage path.
Number of Rings
Enter a specified number of rings at this coverage point, after which Admin Portal redirects the call to the next point in the coverage path.
Holiday Coverage?
Select the holiday coverage criteria to redirect all calls during a holiday to a coverage path.
If you select Yes, Admin Portal displays the Holiday Table field.
Holiday Table
The holiday table number.
Logged Off?
Select the logged-off coverage criteria for a coverage path.
DND/SAC?
Select the Do Not Disturb (DND) / Send All Calls (SAC) coverage criteria for a coverage path.
Points (1-6)
Select the alternate destinations that comprise a coverage path.
Number of Rings
Enter a specified number of rings at this coverage point, after which Admin Portal redirects the call to the next point in the coverage path.