Fill in the details, such as Communication Manager name, agent ID, name, and COR value assigned to the agent. Save the spreadsheet file on your computer in .csv format.
Ensure you download the sample template from the Bulk Update: Agent page.
From Admin Portal, go to ResourcesAgent Login ID.
On the Agent Login ID page, click Bulk Update.
Click Choose File and find the spreadsheet to import, and then click Open.
Modify Bulk Request Name.
Select the Schedule check box to set the date to a later date.
