Administering Avaya Admin Portal

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Last Updated : Jun 09, 2026 |

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The following changes are made to this document since the last issue:

Issue	Date	Summary of changes
10	July 2026	For Release 5.0, added the following sections: Bulk bundle change overview Downloading the bulk bundle change worksheet Updating bundle name in bulk Avaya Infinity User overview Updating the Avaya Infinity user basic details Updating the Avaya Infinity user permissions Configuring the Avaya Infinity user queues Configuring the Avaya Infinity user home list Updating the Avaya Infinity user status workflow Updating the Avaya Infinity user tags Updating the Avaya Infinity user CRM configuration Updating the Avaya Infinity user element Updating the Avaya Infinity user unified communication Exporting the Avaya Infinity user details Downloading the Avaya Infinity user bulk update worksheet Updating the Avaya Infinity user details in bulk Deleting an Avaya Infinity user Avaya Infinity user profile overview Adding an Avaya Infinity user profile Infinity User Profile field descriptions Updating the Avaya Infinity user profile basic details Updating the Avaya Infinity user profile permissions Configuring the Avaya Infinity user profile queues Configuring the Avaya Infinity user profile home list Updating the Avaya Infinity user profile status workflow Updating the Avaya Infinity user profile tags Updating the Avaya Infinity user profile unified communication Exporting the Avaya Infinity user profile details Downloading the Avaya Infinity user profile bulk update worksheet Updating the Avaya Infinity user profile details in bulk Deleting an Avaya Infinity user profile Avaya Infinity Team Views overview Adding a team view Team Views field descriptions Editing a team view Exporting the team views details Downloading the Avaya Infinity team views bulk update worksheet Updating the Avaya Infinity team views details in bulk For Release 5.0, updated the following sections: Provision User field descriptions Scheduled workflows management Editing a scheduled workflow Managing user bundle Editing agent login ID settings Changing the SIP password
9	August 2025	For Release 4.3, added the following sections: Configuring enhanced call forwarding Adding or Updating CMS Agent Details Verint User overview Adding a Verint user Add Verint User field descriptions Updating the Verint user settings Changing the Verint user template Exporting the Verint user details Downloading the Verint user bulk update worksheet Updating Verint user details in bulk Deleting a Verint user Verint Extension Recording overview Adding a Verint extension recording Add Verint Extension Recording field descriptions Updating the Verint Extension Recording settings Exporting the Verint extension recording details Downloading the Verint extension recording bulk update worksheet Updating Verint extension recording details in bulk Deleting a Verint extension recording For Release 4.3, updated the following sections: Provision User field descriptions Agent Login ID field descriptions Provisioning the analog and digital phones Updating phone buttons Coverage path field descriptions List usage overview
8	March 2025	For Release 4.2, added the following sections: Managing the AD security group Resource management overview Downloading the station bulk update worksheet Downloading the voicemail bulk update worksheet Updating voicemail in bulk Changing the voicemail web password Duplicating a hunt group or skill List usage overview Retrieving usage details from Communication Manager For Release 4.2, updated the following sections: Logging in to Admin Portal Provision User field descriptions Editing a user Renumbering the extension Add station field descriptions Changing the phone template Updating station details in bulk Add voicemail field descriptions The Location, Org Unit, and Public Resource fields are added to all the resources under Resources.
7	January 2025	For Release 4.1.0.2, added the following sections: Resetting the AD user password Enabling the Per Button Ring Control feature For Release 4.1.0.2, updated the following sections: Editing a user Add station field descriptions Add VDN field descriptions
6	June 2024	For Release 4.1, updated the following sections: Provision User field descriptions Editing a user Adding user resources Renumbering the extension Setting an extension as primary Deleting a station Add voicemail field descriptions Add VDN field descriptions Adding a service hours table Adding an announcement Registered stations field descriptions For Release 4.1, added the following sections: Reassigning user resources Updating voicemail secondary extension Copying a VDN Copying a vector Adding an Avaya Experience Platform Public Cloud user profile Duplicating an Avaya Experience Platform Public Cloud user profile Editing an Avaya Experience Platform Public Cloud user profile Deleting an Avaya Experience Platform Public Cloud user profile Avaya Experience Platform Public Cloud attributes overview Adding an Avaya Experience Platform Public Cloud attribute Editing an Avaya Experience Platform Public Cloud attribute Exporting an Avaya Experience Platform Public Cloud attribute Deleting an Avaya Experience Platform Public Cloud attribute Avaya Experience Platform Public Cloud group overview Adding an Avaya Experience Platform Public Cloud group Editing an Avaya Experience Platform Public Cloud group Exporting an Avaya Experience Platform Public Cloud group Deleting an Avaya Experience Platform Public Cloud group Remote call coverage overview Adding a remote call coverage Editing a remote call coverage Exporting remote call coverage details Deleting a remote call coverage Admin Portal class of service Admin Portal class of restriction Training
5	March 2024	For Release 4.0, updated the following sections: Provision User field descriptions Adding users in bulk Renumbering the extension Setting an extension as primary Editing agent login ID settings Changing the SIP password Add voicemail field descriptions For Release 4.0, added the following sections: Viewing status of a station View station status field descriptions Avaya Experience Platform™ Public Cloud user overview Editing an Avaya Experience Platform™ Public Cloud user Exporting Avaya Experience Platform™ Public Cloud user profiles Avaya Experience Platform™ Public Cloud user profile overview Exporting Avaya Experience Platform™ Public Cloud user profiles
4	December 2023	For Release 3.9, updated the following sections: Renumbering the extension Setting an extension as primary Add station field descriptions Updating supervisor VDN Updating supervisor vector Updating supervisor skills Add VDN field descriptions Add hunt group field descriptions Searching workflow logs Searching transaction logs Opening a support ticket For Release 3.9, added the following sections: 911 inform user overview Adding a 911 inform user Add 911 inform user field descriptions Editing a 911 inform user Exporting 911 inform users Deleting a 911 inform user Registered stations Registered stations field descriptions Retrieving latest SIP registered station from System Manager Exporting registered stations details List trace overview Retrieving latest list trace detail from CM Exporting list trace details
3	August 2023	For Release 3.8, updated the following sections: Provision User field descriptions Renaming user resources Voicemail overview Adding a voicemail Add voicemail field descriptions Deleting a voicemail Exporting voicemail details Updating voicemail settings Changing the voicemail template Changing the voicemail password Workflow logs overview For Release 3.8, added the following sections: Adding button modules Assigning an IP phone group ID to a station Unlocking voicemail account Coverage path management Adding a coverage path Coverage path field descriptions Editing a coverage path Exporting a coverage path Deleting a coverage path Music on hold management Music on hold field descriptions Editing a music on hold entry Exporting music on hold entries Pickup group overview Adding a pickup group Add pickup group field descriptions Editing a pickup group Deleting a pickup group Coverage answer group overview Adding a coverage answer group Coverage answer group field descriptions Editing a coverage answer group Exporting a coverage answer group Deleting a coverage answer group
2	March 2023	For Release 3.7, updated the following sections: Rebranded product name from Avaya OneCloud to Avaya Enterprise Cloud Adding a user Provision User field descriptions Deleting user resources Adding users in bulk Deleting users in bulk Updating agent login ID skills Add station field descriptions Deleting a station Updating phone buttons Adding a mailbox Add mailbox field descriptions Updating supervisor VDN Adding a VDN Editing a VDN Adding a vector Vector field descriptions Editing a vector Importing a holiday table Editing a service hours table Adding a vector routing table Editing a vector routing table Viewing workflow logs Searching workflow logs Viewing transaction logs Searching transaction logs Admin Portal icons For Release 3.7, added the following sections: Adding multiple stations to a user Renaming user resources Deleting a station from user resources Managing bundle for a station Editing a variable Variables field descriptions Exporting variables Adding an announcement Add announcement field descriptions Editing an announcement Deleting an announcement Exporting announcements Changing the language for Admin Portal Sorting a list
1	October 2022	Release 2.0 document.

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