Configuring the Avaya Infinity™ user queues

Last Updated : Apr 21, 2026 |
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You can configure the Avaya Infinity™ user settings to receive and manage inbound and outbound interactions in queues.
  1. From Admin Portal, go to ResourcesInfinity User.
    ADDITIONAL INFORMATION:
    Admin Portal displays the list of existing Avaya Infinity™ users.
  2. From the Server list, select the required Avaya Infinity™ server to filter the list.
  3. Find an Avaya Infinity™ user to update and click the Edit icon.
  4. From the Action list, select Queues.
  5. To log team members in and out of queues and change their queue login status, in the Team View Admin field, click Yes.
  6. In the Elite Agent ID field, type the Call Center Elite agent ID.
  7. In the SIP Address field, type the SIP trunk address for the agent.
  8. In the Elite Agent Password field, type a password for the Call Center Elite agent.
  9. In the Elite Agent Extension field, type the Call Center Elite agent's extension number.
  10. From the SBC Group field, select one of the configured SBC Group Names.
  11. In the SIP Communication Profile Password field, type a SIP Communication Profile password.
  12. Click Submit.