You can select Unified Communications for individual users. The agents can use their respective Unified Communications login credentials to log in to Agent Desktop and interact with their customers.
From Admin Portal, go to ResourcesInfinity User.
ADDITIONAL INFORMATION:
Admin Portal displays the list of existing Avaya Infinity™ users.
From the Server list, select the required Avaya Infinity™ server to filter the list.
Find an Avaya Infinity™ user to update and click the Edit icon.
From the Action list, select Unified Communication.
From the Avaya Cloud Office list, select the Avaya Cloud Office connection for the user.
ADDITIONAL INFORMATION:
You can select one Avaya Cloud Office connection instance for each user.
From the Microsoft Teams list, select the Microsoft Teams connection for the user.
From the Microsoft Entra ID list, select the Microsoft Entra ID connection for the user.
