You can select the Unified Communications for profiles. The agents assigned with this profile can use their Unified Communications login credentials to access Agent Desktop and interact with their customers.
From Admin Portal, go to ResourcesInfinity User Profile.
ADDITIONAL INFORMATION:
Admin Portal displays the list of existing Avaya Infinity™ user profiles.
From the Server list, select the required Avaya Infinity™ server to filter the list.
Find an Avaya Infinity™ user profile to update and click the Edit icon.
From the Action list, select Unified Communication.
From the Avaya Cloud Office list, select the Avaya Cloud Office connection for the profile.
ADDITIONAL INFORMATION:
You can select one Avaya Cloud Office connection instance for each profile. When you create new users with the profile, they automatically inherit the Avaya Cloud Office connection configured in the profile.
From the Microsoft Teams list, select the Microsoft Teams connection for the profile.
From the Microsoft Entra ID list, select the Microsoft Entra ID connection for the profile.
