Configuring the Avaya Infinity™ user profile queues

Last Updated : Apr 21, 2026 |
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You can configure the Avaya Infinity™ user profile settings to receive and manage inbound and outbound interactions in queues.
  1. From Admin Portal, go to ResourcesInfinity User Profile.
    ADDITIONAL INFORMATION:
    Admin Portal displays the list of existing Avaya Infinity™ user profiles.
  2. From the Server list, select the required Avaya Infinity™ server to filter the list.
  3. Find an Avaya Infinity™ user profile to update and click the Edit icon.
  4. From the Action list, select Queues.
  5. To log team members in and out of queues and change their queue login status, in the Team View Admin field, click Yes.
  6. Click Submit.