Create DITA support ticket

Last Updated : Apr 09, 2024 |
Prolog information

General tab

Name
Description
Issue type
Type of issue. The options are:
  • Bug
  • Enhancement
  • Task
Tridion Docs title for the topic. You can include only alphanumeric characters, spaces, hyphens, and underscores. Do not use characters, like slashes, asterisks, periods, parenthesis, or other special characters. The maximum length is 100 characters including spaces. The length restriction is important because Tridion Docs uses the Tridion Docs topic title as part of the topic's temporary filename. This is a required field.
Priority
To determine, how urgently you need the fix.
  • P1: Resolve immediately
  • P2: Give High Attention
  • P3: Normal Queue
  • P4: Low Priority
Severity
To determine the impact of the issue.
  • 1: Critical
  • 2: High
  • 3: Medium
  • 4: Low
Components
The request or problem area. The options are:
  • Documentation Center
  • Oxygen license and Tridion Docs account & Folder Permissions
  • SDL Tridion Docs-Oxygen Editor
Description
The detailed description of the issue or request.
Also, provide the following details to get the issue resolved on time:
  • Publication name and version number.
  • Location of the publication in Tridion Docs.
  • Topic name and version number.
  • Any other information that can help identifying the cause.
Attachment
Add a screen capture or any supporting email or document that helps resolving the issue or providing the support.
Affected versions
Area that this issue belongs. The options are:
  • Documentation Center
  • SDL Tridion Docs
  • Oxygen XML Author
Create
Saves and submits the form.
Also, the assignee receives an email notification with the issue details.