Unable to translate objects for the new program

Last Updated : Apr 03, 2025 |
Prolog information
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Condition

The translation of the publication for the new program fails with the following error: 
Expanding failed with error: Unable to complete your request, you are not allowed to alter publication version "GUID-ABC76443-BB67-454A-9885-78D31AB82B96=1". [c:6286332 ce:GUID-30BFB5CE-FADD-4F6B-B0BA-4885045EEBFC ct:CTPUBLICATIONV] [102009;ObjectIsReadOnly]

Cause

When a user group for the new program is added in the Tridion Docs repository, the new user group value might not be available to the service user, the user that Localization team uses for translation job.

Solution

The localization coordinator must ensure the following:
  1. Send a request to Information Architect (IA) to add the new program to the ServiceUser user in the Tridion Docs web interface.
  2. If you still see the issue, report the issue to the IA or create a Jira ticket in the Infosolutions project.
  3. When the issue is resolved, ensure that IA gets the RWS support team restart the Translation Builder Service on the RWS server.
  4. When IA resolves the issue, delete the failed translation job.
  5. Restart the translation job.