General console settings

Last Updated : Mar 10, 2024 |

About this task

You can define how profile changes are saved. You can also set how the console behaves for incoming calls and when its window is closed.





Procedure

  1. Click Preferences Preferences.
  2. Select SoftConsole.

    Option

    Description

    General

    Pop SoftConsole

    If selected, the console is brought to the front of all applications running on the PC running when you receive a new incoming call.

    Hide on Close

    If selected, closing the console minimizes it to the system tray in your Windows task bar. You can exit the application by selecting in the system tray and then clicking Exit.

    Auto directory refresh

    If selected, the console updates the directory contacts from the telephone system every 30 minutes and every time a directory search is performed.

    If not selected, the contacts are only updated each time the console is started.

    Save Options

    Automatically save changes to my profile

    If selected, when you close the console, any changes to your console settings are automatically saved to the profile that was selected when logging in.

    Prompt me to save changes to my profile

    If selected, when you close the console, you are prompted whether to save changes to your console settings to the profile that was selected when logging in.

    Call History Retention

    Call history retention period (in days)

    This value sets how long details of a call remain in the console’s call history before being automatically deleted.

  3. Click OK to save your change.