The call detail panel

Last Updated : Mar 08, 2024 |

The call details panel contains a side-by-side display of current call information. A slider positioned between the two panels allows you to adjust the size of the panels as required.

The panel on the left contains details about the current calls. When a single call is in progress, either ringing or connected, the panel contains details for that call.



Left panel


If you have multiple call appearances set, additional calls are shown when they arrive. Clicking the separate calls has the same effect as pressing the matching call appearance buttons on the telephone: The selected call is answered, and previously connected calls are automatically put on hold.



Multiple calls set


The following details can be shown for a single call:

Call detail

Description

Calling name

The name associated with the calling number. For external calls, this can be a name obtained from a calling number match with the telephone system directory.

Calling number

The telephone number of the caller, if available.

Called name

The name associated with the called number.

Called number

The extension number to which the telephone system routed the incoming call.

Call status

The progress of the call. The border around the panel changes color to indicate the status of a call. The following default colors are associated with call status:

  • Red: Alerting incoming or outgoing call.

  • Green: Connected call, or call still being dialed.

  • Yellow: Returned or timed out call. For example, a held call that has timed out from hold.

  • Black: Idle state.

Duration

The length of time that the call is in its current state. Examples of states include ringing, connected, or held.

Notes

Displays notes or information about the call, including any annotations that are added. For example, when a call returns, the reason for the return is shown.