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Using IP Office SoftConsole

Table of Contents

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  • Notices
  • Using IP Office SoftConsole
    • Phone and computer requirements
    • Logging In
    • Optional Login Setting
    • Changing the language
    • Supported languages
  • Menus and Controls
    • The Main Window
    • Compact View
    • Call history view
    • BLF panel
    • The call detail panel
    • Status bar
    • Main menu bar
    • Toolbar buttons
    • Shortcut keys
  • Handling Calls
    • Answering incoming calls
    • Dialing DTMF digits
    • Putting calls on hold
    • Parking and unparking calls
    • Collecting parked calls
    • Reclaiming calls
    • Switching between call history and BLF/held calls panel display
    • Monitoring queues
      • Answering queued calls
    • Adding call tag text
    • Opening controlled doors
    • Intruding on calls
    • Sending text messages
    • Sending instant messages
    • Sending email
    • Making a page call
    • Recording calls
    • Collecting your voicemail messages
  • Transferring calls
    • Making unsupervised transfers
    • Transferring a call without answering it
    • Making a supervised transfer
    • Transferring calls to voice mail
    • Wait for transfer to a busy extension
  • Making calls
    • Making calls using the Make Call screen
    • Making calls using the Dial Pad
    • Using BLF icons for speed dialing
  • Conferencing
    • Conferencing held calls
    • Viewing conferences
    • Adding users to a conference
    • Using the Conference Room Controls
      • Using a Conference Room
      • Changing conference room views
      • Changing conference room icon arrangement
      • Changing a user’s status
  • Using the Directory
    • Using the Directory
    • Editing directory entry properties
    • Adding or editing local directory entries
    • Changing hunt group status
    • Changing user status
      • Changing user forwarding status
      • Setting mobile twinning
      • Follow Me behavior
      • Forward Unconditional behavior
      • Forward on Busy/No Answer behavior
  • Using the Call History
    • Viewing call history
    • Making calls from the call history view
    • Clearing the call history
  • Configuring the Console Application
    • Console settings
    • Customizing the console’s appearance
    • Working with BLF groups
      • Changing BLF panel view
      • Adding members to a BLF group
    • Naming conference rooms
    • Configuring the Directories Display
    • Configuring the Console’s Locale Directory Entries
    • Entering door names
    • Configuring keyboard actions
    • Modifying keyboard shortcuts
    • Configuring park slots
      • Configuring park slots
    • Configuring queue monitoring for hunt groups
      • Alarm setting field descriptions
    • General console settings
    • Enabling instant messaging
  • Templates and profiles
    • Loading and saving a profile
    • Editing a profile
    • Creating a new template
    • Default templates
  • Working with Administrator mode
    • Logging into administrator mode
    • Changing the administrator mode password
  • Troubleshooting
    • Cannot use the Force Extension Status or Group Service Status features
    • Unanswered calls are not returned to the operator
    • Microsoft Outlook warning screen opens at Login
    • Directory does not show Outlook contacts
  • Additional Help and Documentation
    • Forgotten Password
    • Getting Help
    • Additional Documentation
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Using IP Office SoftConsole
Using the Directory

Using the Directory

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Last Updated : Jun 26, 2018 |
Avaya IP Office
Using
Agent
12.0
Beginner

The directory is used to display contacts for making calls.

Related information
Using the Directory
Editing directory entry properties
Adding or editing local directory entries
Changing hunt group status
Changing user status
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