Using IP Office SoftConsole

Shortcut keys

Last Updated : Mar 10, 2024 |

The following tables list the default shortcut keys. You can adjust these assignments through the console configuration menus.

Call control shortcuts


Shortcut	Description
`Ctrl` + `A`	Alternate calls
`F11`	Annotate call
`Enter`	Answer call
`F12`	Make new call
`End`	Hang up
`F4`	Hold call
`F7`	Hold the current call and auto answer next call
`Ctrl` + `B`	Hold the current call against a busy extension
`F9`	Intrude
`F10`	Page
`F6`	Reclaim call
`F5`	Record call
`F2`	Transfer call
`Ctrl` + `T`	Transfer complete
`Ctrl` + `R`	Reattempt the transfer of a returned call
`F3`	Transfer to voicemail
`Shift` + `Ctrl` + `F10`	Add to conference
`Shift` + `Ctrl` + `F11`	Add to conference room 1
`Shift` + `Ctrl`+ `F12`	Add to conference room 2

Application hot keys


Shortcut	Description
`Pause`	Restore application
`Home`	Switch between normal view and compact view

BLF shortcuts


Shortcut	Description
`Ctrl` + `Alt` + `C`	Call selected BLF group member
`Ctrl` + `Alt` + `G`	BLF large icon view
`Ctrl` + `Alt` + `S`	BLF small icon view
`Ctrl` + `Alt` + `I`	BLF list view
`Ctrl` + `Alt` + `D`	BLF details view
`Ctrl` + `Alt` + `N`	Arrange BLF icons by name
`Ctrl` + `Alt` + `M`	Arrange BLF icons by number
`Ctrl` + `Alt` + `U`	Arrange BLF icons by status
`Ctrl` + `Alt` + `H`	Arrange BLF icons horizontally
`Ctrl` + `Alt` + `V`	Arrange BLF icons vertically
`Ctrl` + `Alt` + `R`	Create new BLF group
`Ctrl` + `Alt` + `B`	Create new BLF group member
`Ctrl` + `Alt` + `P`	Edit BLF group/member properties

Directory shortcuts


Shortcut	Description
`Ctrl` + `S`	New directory search
`Ctrl` + `C`	Call selected directory entry
`Ctrl` + `P`	Display properties of selected entry
`Shift` + `Enter`	Display search item details of selected entry
`Ctrl` + `E`	Send email to selected user
`Ctrl` + `M`	Send text message to selected user
`Ctrl` + `I`	Send instant message to selected user
`Ctrl` + `Y`	Directory view
`Ctrl` + `F`	Conference view
`Ctrl` + `U`	Show/hide user entries
`Ctrl` + `G`	Show/hide group entries
`Ctrl` + `D`	Show/hide directory entries

Held calls shortcuts


Shortcut	Description
`Ctrl` + `Alt` + `A`	Answer held call
`Ctrl` + `Alt` + `L`	Answer longest held call
`F8`	Conference with held calls
`Ctrl` + `Alt` + `T`	Transfer held call
`Ctrl` + `Alt` + `P`	Edit BLF group/member properties

Queue mode shortcuts


Shortcut	Description
`Shift` + `F1`	Pickup call from queue 1
`Shift` + `F2`	Pickup call from queue 2
`Shift` + `F3`	Pickup call from queue 3
`Shift` + `F4`	Pickup call from queue 4
`Shift` + `F5`	Pickup call from queue 5
`Shift` + `F6`	Pickup call from queue 6
`Shift` + `F7`	Pickup call from queue 7
`Shift` + `F8`	Pickup call from queue 8

Tool shortcuts


Shortcut	Description
`Shift` + `Ctrl` + `F4`	Conference room 1
`Shift` + `Ctrl` + `F5`	Conference room 2
`Shift` + `Ctrl` + `F1`	Release door 1
`Shift` + `Ctrl` + `F2`	Release door 2
`Shift` + `Ctrl` + `F3`	Dial pad
`Ctrl` + `V`	Call voicemail

Park slot shortcuts


Shortcut	Description
`Alt` + `F1`	Pack/unpark call in park slot 1
`Alt` + `F2`	Pack/unpark call in park slot 2
`Alt` + `F3`	Pack/unpark call in park slot 3
`Alt` + `F4`	Pack/unpark call in park slot 4
`Alt` + `F5`	Pack/unpark call in park slot 5
`Alt` + `F6`	Pack/unpark call in park slot 6
`Alt` + `F7`	Pack/unpark call in park slot 7
`Alt` + `F8`	Pack/unpark call in park slot 8
`Alt` + `F9`	Pack/unpark call in park slot 9
`Alt` + `F10`	Pack/unpark call in park slot 10
`Alt` + `F11`
	Pack/unpark call in park slot 11
`Alt` + `F12`	Pack/unpark call in park slot 12
`Shift` + `F9`	Pack/unpark call in park slot 13
`Shift` + `F10`	Pack/unpark call in park slot 14
`Shift` + `F11`	Pack/unpark call in park slot 15
`Shift` + `F12`	Pack/unpark call in park slot 16

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