Answering queued calls

Last Updated : Mar 19, 2019 |

About this task

Any console operator can answer queued calls. You do not have to be a member of the hunt group to answer the call.

Procedure

  1. Click the Queue Name button or press Shift + F1 to Shift + F8.

    The first call in the queue is presented to you.

  2. Answer the call in the normal way.
Related information
Monitoring queues