Transferring calls to voice mail

Last Updated : Mar 14, 2019 |

If the caller wants to leave a message, you can transfer the them direct to a user or group’s voice mail.

Procedure

  1. Press F3 or click Actions > Voicemail Transfer.


    Voicemail Transfer screenshot

  2. Select the directory required.

    You can also select the Show Hunt Groups and Show Users radio buttons.

  3. Start entering the name into the Name field.
  4. Click Voicemail when the extension number appears in the Number field.

    You can also select the extension number from the directory panel and then press F3.

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Transferring calls