Answering incoming calls

Last Updated : Mar 14, 2019 |

About this task

When an incoming call is received, the Call panel is outlined in red and displays information about the caller. If a script file is associated with the incoming number, the script is shown in the right call panel.



SoftConsole Call Details screenshot

Procedure

  1. To answer a call, do one of the following:

    • Press Enter.

    • Click .

    • Click Actions > Answer.

    • Pick up the handset if using your telephone.

    • Double-click in the Call panel.

    When a call is answered, the caller information is outlined in green.

  2. If a script is showing, to remove it, click Close Script or press Enter again.
Related information
Handling Calls