Making a supervised transfer

Last Updated : Mar 14, 2019 |

A supervised transfer is one where you consult with the transfer destination to check that they answer and that they will accept the call before transferring the caller.

Procedure

  1. Enter the extension number or user name in the directory Search field.
  2. If the target extension is free, either click in the directory panel or press F12. The progress of the outgoing call can be heard. The original call is put on hold.

    • If the incoming call is accepted for transfer, click or press Ctrl + T to complete the transfer.

    • If the user does not want to receive the incoming call, click or press Endto end the consultation call. You can return to the original caller by taken them off of hold.

  3. If the target extension is busy, you can ask the caller if they want to wait. See Wait for a transfer to busy.
Related information
Transferring calls