Sound and media

Sound and media files can be associated with calls. If you use this functionality, you must have a sound card and speakers set up on your computer.

Telephone support

You must have an extension to provide the speech path for calls. We recommend that you use the console with a phone that supports auto-answer. That applies to most Avaya desk phones.

• Auto-Answer Phones – On these phones, the console is able to make calls which are immediately connected to the phone in order to hear the call progress.

• Non Auto-Answer Phones – On these phones, when making a call using the console, the system first calls you and only makes the outgoing call after you answer. This typically applies to:

  • Analog phones and most DECT/non–Avaya SIP phones do not support auto-answer.

  • Avaya telephony applications running on a PC or mobile phone.

The telephone system also supports users who can make and answer calls on multiple telephone devices simultaneously. This is not supported by the console. It will associate itself with one of the user’s available telephone devices and only make/answer calls using that device. Where one of those devices is a desk phone on the telephone system, it will use that device.