Adding Communication Manager to Avaya Control Manager

Last Updated : Mar 25, 2019 |
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Use this procedure to add the Communication Manager used in your Avaya Workspaces for Call Center Elite solution to Avaya Control Manager.
  1. On the Avaya Control Manager webpage, click ConfigurationTeam Engagement.
  2. On the Team Engagement page, select Communication Manager.
  3. On the Communication Manager List page, click Add.
  4. On the Communication Manager Edit page, do the following:
    1. In the CM Alias Name field, enter the alias name of Communication Manager.
    2. In the CM IP Address field, enter the IP address of Communication Manager.
    3. In the CMS ACD field, type 1.
    4. In the CM Username field, enter the user name of the Privileged Administrator account that you created earlier.
    5. In the CM Password field, enter the password of the Privileged Administrator account that you created earlier.
    6. In the CM Type field, select S8700.
    7. In the CM Version field, select the supported version of Communication Manager.
    8. In the Terminal Type field, select ossi3.
    9. In the Is Pin Required field, select Yes or No based on your requirement.
    10. In the CM PIN field, type the PIN code of the user that Control Manager uses for Communication Manager integration.
    11. In the CM Port field, type the port number that is used for Communication Manager integration. The default port number is 5022 for SSH integration.
    12. In the Time Of Day tables number field, type 32.
    13. In the Time Zone field, select the time zone where the Communication Manager system is located.
    14. Click Save.
      STEP RESULT:
      The Communication Manager List page displays the entry for the Communication Manager.