The reverse proxy determines which URL requests must be allowed and how the requests must flow into the enterprise applications. They also determine the reverse communications to remote workers.

The reverse proxy is configured with a whitelist. Customers configure the whitelist for their deployment and it has all internal Avaya Workspaces for Call Center Elite URLs that all workers require to access the contact center functionality.

The following table shows a sample whitelist configuration:

A remote worker who requests a destination containing an internal URL in the HTTPS request, such as /services/CustomerManagement/, gets forwarded to a preconfigured IP address and port on the internal firewall for that URL. The internal firewall uses its own rule (NAT) to allow or deny this request into the final internal destination component in Avaya Workspaces for Call Center Elite.