Use the following checklist to upgrade Avaya Workspaces for Call Center Elite from 3.8.3 and Breeze 3.9.0.2 to Avaya Workspaces for Call Center Elite 3.8.3 and Breeze 3.9.0.3 respectively.
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No.
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Task
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Notes
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1
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Obtain information for the existing Avaya Breeze® platform servers.
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2
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Before upgrading Avaya Breeze® platform, upgrade the following in this order as needed:
1. System Manager 10.1.3.6 or later.
2. ACM 9.1.0.1.
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Refer to Upgrading Avaya Aura® System Manager documentation available on the Avaya Support website at https://support.avaya.com.
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3
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Change the state of the cluster you are upgrading to Deny New Service.
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4
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Apply Breeze EM 3.9.0.3 patch on SMGR.
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See Running the upgradeSolution script for System Manager of Deploying Avaya Breeze® platform documentation available on the Avaya Support website at https://support.avaya.com.
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5
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Upgrade Breeze Nodes to latest version 3.9.0.3
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See Upgrading the Avaya Breeze® platform server of Upgrading Avaya Breeze® platform documentation available on the Avaya Support website at https://support.avaya.com.
Enter the command upgradeCE.
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6
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Load the latest versions of Breeze services version 3.9.0.3: PacketbeatService and MetricbeatService in System Manager.
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7
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Swap Breeze 3.9.0.3 services version.
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8
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Delete all old services from System Manager.
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9
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Re-check Avaya Workspaces for Call Center Elite services attributes.
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10
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Reboot the cluster.
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11
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Set the cluster state back to Accept New Service.
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