The capabilities of remote workers are similar to standard on-premise workers.
Avaya Workspaces for Call Center Elite remote workers can perform the following operations:
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Remote Web Voice workers can receive incoming PSTN Voice calls using media in their Avaya Workspaces for Call Center Elite-supported browsers and process them through Avaya Workspaces.
It implies that the remote workers can initiate outgoing voice contacts to reachable destinations through Avaya Workspaces.
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Remote Web Video workers can receive incoming Web Video calls using media in their Avaya Workspaces for Call Center Elite-supported browsers and process them through Avaya Workspaces.
It implies that the remote workers can initiate outgoing video contacts to reachable destinations through Avaya Workspaces.
Avaya Workspaces for Call Center Elite remote workers can have the following roles:
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Role
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Description
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Supervisor Agent
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Can access all supported supervisor functions of Avaya Workspaces for Call Center Elite.
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Agent
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Can access all supported agent functions of Avaya Workspaces for Call Center Elite.
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Remote Worker Agent
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Can log in from outer network and support all functions of Avaya Workspaces for Call Center Elite for web voice and web video.
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Administrator
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Can access all access to all Avaya Workspaces administration functions, such as adding or changing the widget layouts.
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