Remote workers limitations

Last Updated : Dec 11, 2020 |
Prolog information
Metadata
Keywords:
Regardless of the type and roles, remote workers:
  • Cannot use Avaya telephony devices at their remote location to handle voice contacts from PSTN customers.
    Remote workers only use their browsers to handle all voice contacts.
  • Cannot use the following capabilities for Web Voice:
    • DTMF
      DTMF is supported on the customer side. Customers can send DTMF with limitations.
    • Auto Answer