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Deploying Avaya Workspaces for Call Center Elite
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Capacity specifications
Last Updated : Apr 07, 2025 |
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The following table shows the capacity specifications for an Avaya Workspaces for Call Center Elite deployment:
|
Parameter
|
Maximum for large solution
|
Maximum for medium solution
|
Maximum for small solution
|
|---|---|---|---|
|
BHCC (Busy Hour Call Completions)
|
75000
|
50000
|
10000
|
|
Maximum number of active Avaya Workspaces Agents and Supervisors (Supervisors logged in as active agents) Voice only
|
7500
|
5000
|
1000
|
|
Maximum number of active Avaya Workspaces Agents and Supervisors (Supervisors not logged in as active agents) Voice only
|
8250
|
5500
|
1100
|
|
Maximum number of configured Agents
|
22500
|
15000
|
3000
|
|
Maximum number of configured Supervisors
|
2250
|
1500
|
300
|
|
Maximum number of Agents mapped to one Supervisor
|
100
|
100
|
100
|
|
Maximum number of configured users (Agents and Supervisors)
|
24750 (22500 and 2250)
|
16500 (15000 and 1500)
|
3300 (3000 and 300)
|
|
Maximum number of concurrent Avaya Workspaces instances per Agent
|
1
|
1
|
1
|
|
Maximum number of concurrent Avaya Workspaces instances per Supervisor
|
1
|
1
|
1
|
|
Maximum supported Voice Busy Hour Call Completion (BHCC) - Self Service
|
This figure depends on your Avaya Aura® solution. For more information, see Avaya Aura® Communication Manager System Capacities Table.
|
||
|
Maximum supported Voice Busy Hour Call Completion (BHCC) - Assisted Service
|
This figure depends on your Avaya Aura® solution. For more information, see Avaya Aura® Communication Manager System Capacities Table.
|
||
|
Maximum queued Voice contacts
|
This figure depends on your Avaya Aura® solution. For more information, see Avaya Aura® Communication Manager System Capacities Table.
|
||
|
Maximum number of Communication Managers
|
|
||
The following table shows the Avaya WebRTC Connect capacity specifications:
|
Customer
|
Agent
|
Number of concurrent calls
|
|---|---|---|
|
PSTN Voice
|
WebRTC Voice
|
1000
|
|
WebRTC Voice
|
WebRTC Voice
|
500
|
|
WebRTC Video
|
WebRTC Video
|
250
|
The following table shows how two Avaya Workspaces for Call Center Elite can use common infrastructure components:
|
Component
|
Avaya Workspaces for Call Center Elite instance 1
|
Avaya Workspaces for Call Center Elite instance 2
|
Notes
|
|---|---|---|---|
|
Avaya Control Manager
|
Shared
|
Shared
|
Avaya Control Manager can be shared if Unified Collaboration Administrator (UCA)s are from different Avaya Aura® System Manager.
|
|
Avaya Breeze®
|
Separate
|
Separate
|
-
|
|
Avaya Aura® System Manager (For different Avaya Workspaces for Call Center Elite versions)
|
Separate
|
Separate
|
Different Avaya Workspaces for Call Center Elite snap-in versions require separate Avaya Aura® System Managers.
|
|
Avaya Aura® System Manager (For same Avaya Workspaces for Call Center Elite versions)
|
Shared
|
Shared
|
|
|
Avaya Aura® Session Manager
|
Shared
|
Shared
|
Avaya Aura® Session Manager can be shared.
|
|
Avaya Aura® Communication Manager
|
Shared
|
Shared
|
Avaya Aura® Communication Manager can be shared.
|
|
Application Enablement Services
|
Separate
|
Separate
|
Application Enablement Services cannot be shared.
|