After the root certificate is installed on the Avaya Control Manager server, the UCA URL which is used for the communication between Avaya Control Manager and UCA can be updated to specify https.
Log on to the Avaya Control Manager interface with administrator credentials.
On the Avaya Control Manager webpage, click ConfigurationCustomer EngagementWorkspaces for Elite.
On the Workspaces for Elite Server List page, double-click the Avaya Workspaces for Call Center Elite server.
On the Workspaces for Elite Server Edit page, in the API URL field, update the URL to point to the https endpoint.
