Assigning the Avaya Workspaces for Call Center Elite location to UCA Proxy Server

Last Updated : Mar 16, 2021 |
Prolog information
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Use this procedure only if Avaya Control Manager services are segregated based on Avaya Control Manager locations.
Note:
Control Manager supports multiple Avaya Workspaces for Call Center Elite server instances. You must assign each Avaya Workspaces for Call Center Elite server instance to a different location in Control Manager.
Before you begin
Ensure that the Avaya Workspaces for Call Center Elite clusters are in a running and accepting state.
  1. Log on to Control Manager.
  2. Navigate to ConfigurationServicesUCA Proxy.
  3. On the UCA Proxy Server List page, perform the following steps:
    1. Select the UCA Proxy Server to which you want to assign a location.
    2. Click Edit, or double-click the location.
  4. On the UCA Proxy Server Edit page, perform the following steps:
    1. Select the Location tab.
    2. Move the required location from the Available locations list to the Selected locations list.
      ADDITIONAL INFORMATION:
      Ensure that you move the location that contains the UCA server to the relevant Avaya Control Manager services.
    3. Click Save.