Avaya Workspaces for Call Center Elite administration

Last Updated : Apr 07, 2025 |
Prolog information
This section describes how to configure the administrative features of Avaya Workspaces for Call Center Elite. You must log on to Avaya Workspaces for Call Center Elite as an administrator to access the Admin Settings page.
Avaya Workspaces provides the Widget Framework feature for administrators to do the following:
  • Customize the layout and functionality of Avaya Workspaces in a contact center.
  • Access the Widget APIs to create customized Avaya Workspaces widgets.
To use the Widget Framework feature, create an administrator user role in Avaya Control Manager and log on to Avaya Workspaces using these administrator user credentials.
For more information about the Widget Framework, click on the Avaya Workspaces administrator interface and refer Widget Framework Developer Documentation.
Important:
If an Avaya Control Manager administrator renames a group, the group is reassigned to the default layout in Avaya Workspaces.