Avaya Workspaces for Call Center Elite users use FQDNs to access the functionality in the solution. In the enterprise, FQDNs are resolved to the IP addresses through the internal Domain Name Server (DNS). For example, Avaya Workspaces users access Avaya Workspaces for Call Center Elite Cluster 1 or Avaya Workspaces for Call Center Elite Cluster 2 FQDNs to login and receive basic user functionality depending on the agent footprint size.

Similar to on-premise workers, remote workers must also be able to utilize the same URLs and client requests, even though they are outside of the enterprise. Therefore, customers must publish a DNS entry for each required Avaya Workspaces for Call Center Elite FQDN that remote workers use. The number of FQDNs for publishing depends on customer configuration.

When the remote worker accesses or requests a URL containing the Avaya Workspaces for Call Center Elite FQDNs, the FQDNs are resolved to a single IP, which is the external firewall Listen IP address.