1

Obtain information for the existing Avaya Breeze® platform servers.

See

1. Obtaining the configuration information
2. Customer configuration information for OVA reinstallation upgrades

2

Before upgrading Avaya Breeze® platform, upgrade the following in this order as needed:

1. System Manager 10.1.2 or later, if you are going migrate to Breeze 3.9.0.0.

2. System Manager 10.1.3.2 or later, if you are going migrate to Breeze 3.9.0.2.

3. System Manager 10.1.3.6 or later, if you are going migrate to Breeze 3.9.0.3.

3. ACM 9.1.0.1.

See Upgrading Avaya Aura® System Manager documentation available on the Avaya Support website at https://support.avaya.com.

3

Change the state of the cluster DC1 and DC2 you are upgrading to Deny New Service.

See Setting Cluster State to Denying.

4

Apply Breeze EM 3.9.0.x patch on SMGR.

See Running the upgradeSolution script for System Manager. Refer to Deploying Avaya Breeze® platform documentation available on the Avaya Support website at https://support.avaya.com.

5

Load and install the clusterDBMigrationService 3.9.0.x on cluster DC1

See Installing the cluster database migration service

6

If the cluster database is enabled, take a backup which will use the clusterDBMigrationService-3.9.0.x to update the schema for use with 3.9.0.x.

See Backing up the cluster database.

7

Deploy new Breeze Nodes using the new release OVA for both DC1 and DC2.

See Deploying the replacement upgrade release servers.

8

You must configure all customized resources (cpu/memory/disk sizes) again after you install the Avaya Breeze® platform OVA.

Breeze 3.9.0.0/3.9.0.1/3.9.0.2/3.9.0.3 require an additional 2GB of memory per profile due to running with RHEL 8. If you have not updated your Breeze since 3.9.0.0/3.9.0.1, in addition to this you are also adding 5 GB for disk. All profiles have been increased to support this additional memory requirement and disk requirement.

9

Remove all Avaya Breeze® platform servers from the cluster DC1.

See Removing the existing servers from the cluster.

10

Wait for step 9 to complete and remove all Avaya Breeze® platform servers from the cluster DC2

See Removing the existing servers from the cluster.

11

Shut down all the existing Breeze Nodes servers in the cluster DC1.

See Shutting down the existing servers.

12

Shut down all the existing Breeze Nodes servers in the cluster DC2.

See Shutting down the existing servers.

13

Power on new Breeze nodes.

Power on one-by-one and ensure initTM command completed before power on the next one. By default, the initTM command is ran in the first time machine powers on. If there is an error or having incorrect server information, re-run initTM command and correct information.

14

Change the customer password on first login.

See Changing the customer password on first login.

15

Verify data replication between System Manager and Avaya Breeze® platform.

See Verifying replication status.

16

Remove the clusterDBMigrationService 3.9.0.x on Cluster DC1

See Removing the cluster database migration service

17

Un-assign all old services from the clusters on DC1 and DC2.

See Uninstalling all services from the clusters

18

Delete all old services from System Manager.

See Deleting all services from System Manager.

19

Load the latest versions of Avaya Workspaces for Call Center Elite services in System Manager.

See Loading SVARs in System Manager

20

Assign latest versions of all services to the cluster DC1 and DC2.

See Assigning latest versions of all services to the cluster

21

Edit the cluster and clear the Pre-3.8.1 Cluster cluster attribute if set.

See Editing the cluster attributes.

22

Re-configure Avaya Workspaces for Call Center Elite services attributes for Geo on both DC1 and DC2.

23

Add the new Breeze nodes servers to the cluster DC1.

See Adding the new servers to the cluster.

24

Add the new Breeze nodes servers to the cluster DC2.

See Adding the new servers to the cluster.

25

Verify the status of each of the new servers.

See Verifying the status of the new servers.

26

Select Enable Database Auto Switchover and Is Load Balancer enabled? (Elements > Avaya Breeze® > Cluster Administration).

This is only required for multi-node clusters with a cluster database.

27

Restore UCA database 3.8.1.1 on Cluster DC1.

See Restoring the cluster database

28

Import LDAP certificate to Breeze nodes DC1 and DC2.

See Configuring LDAP server certificates for Avaya Breeze platform nodes.

29

Configure common certificate.

See

1. Creating the common certificate
2. Importing the authorization certificate

30

Set cluster activity status in DC2 to Standby

Refer Configuring the cluster activity status in Data Center 2 in the Avaya Workspaces for Call Center Elite Disaster Recovery guide.

31

Reboot the cluster DC1.

See Rebooting a cluster

32

Wait to Cluster DC1 comes up, Restore UCA database 3.8.1.1 on Cluster DC2.

See Restoring the cluster database

33

Reboot the cluster DC2

See Rebooting a cluster

34

Set the cluster state back to Accept New Service on DC1.

See Setting Cluster State to Accepting.

35

Check data replication between DC1 and DC2

Refer Verifying UCA data replication from DC1 to DC2 in the Avaya Workspaces for Call Center Elite Disaster Recovery guide.