Creating an Avaya Workspaces for Call Center Elite server

Last Updated : Apr 07, 2025 |
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Unified Collaboration Administration (UCA) is an Avaya Breeze® platform service that stores the static administration data for the Avaya Workspaces for Call Center Elite solution. You can use Avaya Control Manager to add agent, provider, and resource information to the Avaya Breeze® platform components used in the Avaya Workspaces for Call Center Elite solution.
Use the following procedure to create the Avaya Workspaces for Call Center Elite server in Avaya Control Manager.
  1. Log on to the Avaya Control Manager interface with administrator credentials.
  2. On the Avaya Control Manager webpage, click ConfigurationCustomer EngagementWorkspaces for Elite.
  3. On the Workspaces for Elite Server List page, click Add.
  4. In the Alias field, type an alias name for the server.
  5. In the API URL field, type the URL of the UCA REST interface.
    ADDITIONAL INFORMATION:
    For example, https://<WorkspacesForEliteCluster_IP>/services/UCAStoreService/uca.
  6. In the Version field, select the Avaya Workspaces for Call Center Elite release version.
  7. Click Save.