Synchronizing Avaya Control Manager and Communication Manager

Last Updated : Dec 07, 2023 |
Prolog information
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Use the following procedure to synchronize configuration data from Communication Manager to the Avaya Control Manager database.
Important:
  • Use this initial synchronization process only once. If you use this process multiple times, all data is synchronized to the Avaya Control Manager database again and duplicate rows appear.
  • This procedure must be performed on the Avaya Control Manager server.
  • Add dialing plan with a defined range. If not, all data in the Communication Manager will be synchronized with Avaya Control Manager.
  1. Log in to the Avaya Control Manager server.
  2. On the Avaya Control Manager server, go to the <install_path>\Avaya\Avaya Control Manager\Services\ACCCM Synchronizer folder.
  3. Right-click the NAV360_Synchronizer file and click Run as administrator.
    ADDITIONAL INFORMATION:
    The Avaya Synchronizer window is displayed.
  4. From the Type Sync list, select CM.
  5. From the Objects to synchronize list, select the objects you want to synchronize to Avaya Control Manager.
  6. Click Start to start the synchronization process.
  7. Click Yes on the confirmation screen.
  8. After the synchronization process is complete, perform the following steps to verify that resources successfully synchronized to Avaya Control Manager:
    1. On the Avaya Control Manager webpage, click Users.
    2. Select the Users tab.
    3. In the left pane, select the site created previously.
    4. Verify that the agents created on Communication Manager are available in the right pane.