Enable drop all interactions

Last Updated : Oct 27, 2023 |
Prolog information
Metadata
Keywords:
Use this procedure to enable the dropping of all interactions after the agent exceeds the configured time in the Workspaces Log Off time-out setting.
You must configure the Enable drop all interactions setting if you want all interactions to be dropped automatically when the time configured in the Workspaces Log Off Time-Out Setting exceeds. If you select true, all interactions will be dropped after the agent idle time exceeds the configured time in Timer 3. If you select false, interactions will not be dropped after the timeouts have expired.
For more information on the timers and notifications, see Agent log off due to idle timeout, and Agent log off due to browser disconnect.
Note:
The Enable drop all interactions setting is disabled by default. To change this setting, you can turn it on in System Manager.
  1. On System Manager, click ElementsAvaya Breeze®ConfigurationAttributes.
  2. In the Attributes Configuration page, click the Service Clusters tab.
  3. In the Cluster field, select the cluster where UAC is installed.
  4. In the Service field, select UnifiedAgentController.
  5. In the Advanced Configuration attributes section, do the following for Enable drop all interactions:
    1. Select the Override Default check box.
    2. In the Effective value field, select true from the drop-down list.
      ADDITIONAL INFORMATION:
      By default, this value is set to false.
  6. Click Commit.