Enabling After Contact Work

Last Updated : Jan 06, 2023 |
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Agents enter After Contact Work (ACW) after completing a call. Use the following procedure for the work card to remain visible to agents on Avaya Workspaces during ACW until the agent closes it. This setting applies to all agents.
You can use Communication Manager to configure the length of the ACW interval. For more information about configuring the length of the ACW interval, refer Configuring a Hunt Group for Avaya Workspaces for Call Center Elite.
  1. Log on to Avaya Workspaces as an administrator user.
  2. On the Avaya Workspaces administrator interface, click .
  3. Select the Enable After Contact Work check box.