Configure an Avaya deskphone, Avaya one-X® Agent, or Avaya Agent for Desktop to make calls.
On a web browser, type one of the following:
If security is enabled, http(s)://WorkspacesForEliteClusterFQDN/services/UnifiedAgentController/workspaces/#/login.
If security is not enabled, http://WorkspacesForEliteClusterFQDN/services/UnifiedAgentController/workspaces/#/login.
In the Username field, type the LDAP user name configured in Avaya Control Manager.
In the Password field, type the password.
Click SIGN IN.
In the Profile field, select a profile.
ADDITIONAL INFORMATION:
If a station is assigned to the user and you have enabled hotdesking in Avaya Control Manager, you can provide a station number in the Extension field. If a voice channel or station is not assigned to the user, the Profile field shows None.
Note:
The field is disabled if the Avaya Workspaces user is already active on another browser and is using hotdesking.
Click ACTIVATE.
ADDITIONAL INFORMATION:
The system displays the Avaya Workspaces screen.
If the administrator has configured a welcome URL in Avaya Control Manager, Avaya Workspaces displays the welcome widget.
Change the state of the user to Ready.
STEP RESULT:
The system queues interactions in the interaction area.
Call another user and verify Avaya Workspaces operation.
