Configuring LDAP integration

Last Updated : Mar 28, 2023 |
Prolog information
Metadata
Keywords:
The Avaya Workspaces address book uses Avaya Aura® Device Services (AADS) to search for enterprise directory contacts using LDAP. You must set the AADS fully qualified domain name (FQDN) in UnifiedAgentController using the System Manager web console.
AADS queries the Active Directory (AD) global catalogue. All user information fields are not available in the global catalogue by default. Therefore some fields can appear blank in the Avaya Workspaces address book. If you want these missing fields to appear in the address book user profiles, the AD administrator must add these fields to the global catalogue.
Before you begin
  • You must install and configure Avaya Aura® Device Services (AADS). For more information, see Deploying Avaya Aura® Device Services.
  • To retrieve contacts from AADS using LDAP, your solution must include Avaya Aura® 7.1.5 or later.
  • Enable cross origin resource sharing (CORS) on AADS. For more information, see Administering Avaya Aura® Device Services.
  • Ensure that the active users search filter and users search additional filter in AADS are configured to return users only. For more information, see Deploying Avaya Aura® Device Services.
  1. In System Manager, click ElementsAvaya Breeze®Configuration Attributes.
  2. On the Service Clusters tab, in the Cluster field, select the cluster where UAC is installed.
  3. In the Service field, select UnifiedAgentController.
  4. For AADS FQDN, select the Override Default check box and type the AADS FQDN.
  5. Click Commit.
Next steps
Verify that Enterprise Directory contacts appear in the address book on Avaya Workspaces.