Use this procedure to add an Avaya Workspaces administrator user to Avaya Control Manager. This user can log on to Avaya Workspaces as an administrator and access the administrative features of Avaya Workspaces.
Before you begin
Ensure that the Avaya Workspaces for Call Center Elite clusters are in a running and accepting state.
Log on to the Avaya Control Manager interface with administrator credentials.
On the Avaya Control Manager webpage, click Users.
On the Users tab, click a team, and click Add.
ADDITIONAL INFORMATION:
Control Manager displays the User Details page.
In the Available applications section, select the Workspaces for Elite check box.
In the First Name field, type the first name for the administrator.
In the Surname field, type the surname for the administrator.
From the Profile list, select Administrator.
In the LDAP Username field, type the username used by the Authentication server.
ADDITIONAL INFORMATION:
You must specify the LDAP Username in the email address format. Type the domain name in the second field. This user name is used to log on to Avaya Workspaces.
In the Username field, type a user name.
In the Password field, type a password for a user.
In the Confirm password field, type a password for a user.
From the Team drop-down list, select the team to add this user to.
In the Extension field, enter the station associated with this user.
ADDITIONAL INFORMATION:
This is used when logging on to Avaya Workspaces.
Note:
You must enter a value in this field.
Click Save.
Select the Permissions tab.
From the Role drop-down list, select Administrator.
Click Save.
Select the Avaya Oceana tab.
Select the Prompt agent for extension number at login field to display the default extension for the user while logging in, and permit changing the extension.
ADDITIONAL INFORMATION:
This option is useful if Hot Desking is enabled for the user. If this option is not selected, the user is logged in with the default extension.
