Creating Application Enablement Services user for Call Server Connector communication

Last Updated : Jun 10, 2024 |
The Call Server Connector (CSC) snap-in is a Voice-only Service Provider interface to the underlying switching infrastructure. CSC provides call control and agent control functions.
In an Avaya Workspaces for Call Center Elite solution, CSC communicates with Communication Manager through the Device, Media and Call Control (DMCC) interface in Application Enablement Services. CSC is implemented as a TSAPI application to receive Communication Manager events through Application Enablement Services. CSC uses Application Enablement Services to control and monitor Communication Manager Voice calls and resources.
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Before you begin
  • Create an Application Enablement Services CT user that has read-write access to User Management features in the Application Enablement Services Management console.
  • Create a CT User and CTI User for the CSC snap-in.
  1. Log on to the Application Enablement Services web console by starting a web browser and entering the following URL:
    ADDITIONAL INFORMATION:
    https://<AES_IPaddress>, where AES_IPaddress is the IP address for the Application Enablement Services server.
  2. Click Continue To Login.
  3. In the Username box, type your user name and click Continue.
  4. In the Password box, type your password and click Continue.
  5. Click Login.
  6. On the Application Enablement Services web console, navigate to User ManagementUser Admin.
  7. Click Add User.
  8. Specify a value for each of the following mandatory fields:
    ADDITIONAL INFORMATION:
    • User Id
    • Common Name
    • Surname
    • User Password
    • Confirm Password
    • CT User: Select Yes from the drop-down menu.
  9. Click Apply.
  10. On the Application Enablement Services web console, navigate to SecuritySecurity Database.
  11. Select CTI Users.
  12. Select List All Users.
  13. Select the newly added user and click Edit.
  14. Check the Unrestricted Access check box.
  15. Click Apply Changes.
  16. Navigate to MaintenanceService Controller.
  17. From the Service list, select DMCC Service and TSAPI Service.
  18. From the row of buttons at the bottom of the screen, click Restart Service.