Creating variables using Communication Manager

Last Updated : May 30, 2018 |
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Communication Manager vectors use variables to improve efficiency. Different types of variables are available to meet different types of call processing needs. Vector variables can be added to consider location, messaging, and adjunct routing vector steps. Based on the variable type, variables can use call-specific data or fixed values that are identical for all calls. In either case, an administered variable can be reused in many vectors.
In this example, vector C is used to collect 5 digits and assign these digits to vector D as User-to-User Information (UUI) data.
If the variables used in this example are already in use on Communication Manager, use different variables. Ensure that you use these different variables in your Avaya Workspaces for Call Center Elite vectors.
  1. Using an SSH client, connect to the Communication Manager System Access Terminal (SAT) interface.
  2. Use the change variables command.
  3. On page 1 of the Variables for Vectors screen, perform the following steps for variable C:
    1. In the Description field, enter the description of the variable C as Digits.
    2. In the Type field, enter the value collect.
    3. In the Scope field, enter the value L.
      ADDITIONAL INFORMATION:
      The value L specifies the Local variable.
    4. In the Length field, enter the value 5.
    5. In the Start field, enter the value 1.
      ADDITIONAL INFORMATION:
      This value specifies the digit start position.
    6. Save variable C.
  4. On page 1 of the Variables for Vectors screen, perform the following steps for variable D:
    1. In the Description field, enter the description of the variable D as UUI-info.
    2. In the Type field, enter the value asaiuui.
    3. In the Scope field, enter the value L.
      ADDITIONAL INFORMATION:
      The value L specifies the Local variable.
    4. In the Length field, enter the value 5.
    5. In the Start field, enter the value 1.
      ADDITIONAL INFORMATION:
      This value specifies the digit start position.
    6. Save variable D.
  5. Add any further variables as required for your solution.
  6. Save the settings.