The Avaya Workspaces for Call Center Elite solution includes the following clusters:
Avaya Workspaces for Call Center Elite Cluster 1
Avaya Workspaces for Call Center Elite Cluster 2
Provisioning Cluster
Important:
These clusters are for the exclusive use of the Avaya Workspaces for Call Center Elite solution. Do not install any third-party or custom Service Archives (SVARs) on this cluster.
For Avaya Workspaces for Call Center Elite solutions that support up to 1000 agents, do not create Avaya Workspaces for Call Center Elite Cluster 2. Install the following SVARs on Avaya Workspaces for Call Center Elite Cluster 1:
AuthorizationService
CallServerConnector
UCAStoreService
UCMService
UnifiedAgentController
OceanaMonitorService
MetricbeatService
PacketbeatService
EventingConnector
CallEventControl
For Avaya Workspaces for Call Center Elite solutions that support up to 7500 agents, install the following SVARs on Avaya Workspaces for Call Center Elite Cluster 1:
CallServerConnector
UCAStoreService
UCMService
OceanaMonitorService
MetricbeatService
PacketbeatService
EventingConnector
CallEventControl
For Avaya Workspaces for Call Center Elite solutions that support up to 7500 agents, install the following SVARs on Avaya Workspaces for Call Center Elite Cluster 2:
AuthorizationService
UnifiedAgentController
OceanaMonitorService
MetricbeatService
PacketbeatService
EventingConnector
CallEventControl
A cluster provides scaling by distributing the services across multiple Avaya Breeze® platform nodes. With this distribution of services, the system achieves overall throughput and avoids interruption in the event of failure. Clients access the services through a Cluster IP address that supports High Availability (HA).
