[DOTX031E][ERROR] File is not available to resolve link information

Last Updated : Feb 20, 2014 |

An error similar to the following sample in a publishing log typically indicates a broken xref. The error can occur for a couple of different reasons. For example, it can occur if you have an xref to a topic that has not been included in your publication or if you have a link to a web site and you haven’t set the scope attribute to external.

[DOTX031E][ERROR]: The file file:/W:/InfoShare/Data/PublishingService/Data/DataExports/GUID-83353436-0BE6-4DEF-8BC5-44350CC70F6B.20140220070729305/2/en-us/workset/temp/GUID-CED91A5D-3923-4762-B90E-0F2B56996D21 is not available to resolve link information.  
The location of this problem was at (File = W:\InfoShare\Data\PublishingService\Data\DataExports\GUID-83353436-0BE6-4DEF-8BC5-44350CC70F6B.20140220070729305\2\en-us\workset\GUID-BD163880-2936-4512-9022-B09AEF6D5A23.xml, Element = xref:1;11:349)

Solution

Procedure

  1. Locate the topic referenced in the error using the GUID provided in the error.

    For example, in the sample error, the GUID is GUID-BD163880-2936-4512-9022-B09AEF6D5A23 and you would search for that ID.

  2. Check out the topic and locate the element that is causing the error.

    The element is noted in the error. In the sample error, the element occurred in the first xref in the topic (Element = xref:1).

  3. Correct the error and check in the topic.

    If you cannot determine the cause of the error in the element, ask for assistance.