Creating a new support request

Last Updated : Jun 25, 2021 |

Before you begin

  • Log in to the Avaya network to use the Jira software.

  • Request for access to the INFOSOLUTIONS project.

Procedure

  1. Go to the Infosolutions Jira project.
  2. Click Create.
  3. Provide the issue type, priority, and severity of the issue.
  4. In Components, select an appropriate value.

    See Create the DITA support ticket.

  5. Click Create.

    The form is submitted and the assignee is notified of the issue.

Example

Figure : 1. Create a DITA ticket in Jira


Jira ticket example


Related information
Create DITA support ticket